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How lucky number protects your account and privacy

When you open an account with us, your information stays private and encrypted. We process your DANA, OVO, GoPay and QRIS deposits without storing unnecessary card details, and…

Encrypted account securityPayment data protectionClear data retention rules
lucky number How lucky number protects your account and privacy
REACH OUR TEAM

Contact us about your privacy

Team online

Live chat

Our support team in Makassar and across Indonesia answers privacy questions and data requests during your account hours. Respond time is typically under 2 minutes.

Email support

Send your data access, deletion or privacy concern to our team. We respond within 24 hours with clear next steps and confirmation of any changes to your account.

Account settings

Log into your lucky number account, go to Settings → Privacy & Data, and you'll see your stored information, payment history and options to update or remove details.

HOW WE PROTECT YOU

Data handling, security and account control

Encryption in transit

All communication between your device and lucky number uses SSL encryption—the same standard banks use. Whether you're on mobile in Denpasar or desktop, your login and payment details travel securely.

Payment gateway security

DANA, OVO, GoPay and QRIS transactions go through tokenized payment processors. We never store your full card or banking credentials—only a secure reference ID for your account.

Cookie consent

When you open lucky number, we use essential cookies to keep you logged in and session cookies to recognize your device. You can manage cookie preferences in your browser settings anytime.

Data retention

We keep your transaction records for 7 years for compliance. Login history, chat transcripts and support tickets stay for 2 years. Account deletion is permanent—contact support to start that process.

Third-party access

We share data only with payment processors, fraud prevention partners and where local law requires. No marketing firms, no data brokers. Your withdrawal verification may involve anti-money-laundering checks.

Request your data

Email support or use Account Settings → Privacy & Data to download everything we hold on you in a readable format. You can also request correction or deletion of outdated personal information.

Your privacy questions answered

We collect your name, email, phone number, date of birth and payment details when you sign up. We also record your login times, device type (mobile or desktop) and IP address. Deposits via DANA, OVO, GoPay or QRIS add transaction amounts and timestamps. This data helps us verify your identity, prevent fraud and send you account statements.

Transaction records and deposit history stay for 7 years for regulatory compliance. Login sessions, support messages and chat logs remain accessible for 2 years. After that, we delete them automatically. If you close your account, your profile data is marked inactive but we retain transaction records for your statement history.

Yes. Contact our support team via live chat or email to request account closure. We'll mark your profile as inactive within 48 hours. Transaction history stays for 7 years (legal requirement), but your personal details like phone and address are removed from active systems within 30 days of your request.

No. We never sell your personal data to marketing firms or data brokers. We share information only with payment processors (for deposits via DANA, OVO, GoPay and QRIS), fraud-detection partners and where local law requires. You stay anonymous to all third parties outside that chain.

Deposits go through encrypted payment gateways—we don't store your card or bank details. Instead, we keep a secure token that links to your account. DANA, OVO, GoPay and QRIS transactions are routed through their own secure servers. Withdrawals require identity verification before we send funds back to your original payment method.

If your account stays inactive for 12 months, we send you a reminder email. Your data remains encrypted and secure. If you never log in again, we keep it per our retention schedule (7 years for transactions, 2 years for login history). You can request deletion anytime.

Yes. Essential cookies (login, session) cannot be disabled—they keep your account secure. Analytics and preference cookies can be turned off in your browser settings or in our cookie banner when you first visit. Disabling them may affect your experience, but you'll still access the lobby and place bets normally.