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Our Terms & Conditions Protect Your Account

When you open an account with lucky number, your funds and gameplay are governed by clear, straightforward terms.

Clear account rulesPayment transparencyData securitySupport access

How Our Terms Cover Your Play

lucky number Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Lucky number operates under terms that cover account creation, fund deposits and withdrawals, game participation, and account closure. Your deposits via DANA, OVO, GoPay and QRIS are held securely and processed according to the terms you accept when you register. Withdrawals are verified to match your

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account identity and payment method on file. Account access and eligibility depend on local law. We retain transaction records for audit and dispute resolution. If you dispute a withdrawal or game outcome, we have a 30-day review window to investigate and respond. You can request a
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full copy of your account history and transaction log by contacting support. Any changes to these terms are notified via email at least 14 days before they take effect.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP ANYTIME

Contact Us About Your Terms

Team online

Live Chat

Open a chat from your account or our lobby during operating hours. English-speaking agents answer questions about account terms, deposits, withdrawals and policy changes within minutes.

Email Support

Send a message to [email protected] with your account email and the issue. We reply to term-related inquiries within 24 hours on weekdays.

Account Settings

Log in, go to Account > Settings > Terms & Policy to review the current version, access past updates and see your acceptance history in full.

YOUR DATA MATTERS

How We Handle Your Information Under These Terms

Account Data Security

We encrypt your personal details, transaction history and payment information with industry-standard protocols. Your account password is never stored in plain text. Data breaches are reported to affected users within 48 hours.

Cookies & Tracking

Our terms cover how we use cookies for login persistence, game state and fraud prevention. You can adjust cookie preferences in Account > Privacy without losing core functionality.

Transaction Retention

We keep deposit, withdrawal and game records for seven years to comply with financial audits and support dispute resolution. You can export your own records anytime via Account > History.

Third-Party Providers

Our terms disclose which studios, payment processors and analytics vendors we work with. Payment data goes to DANA, OVO, GoPay and QRIS only; game providers see only your gameplay, not bank details.

Withdrawal Verification

Before we process a withdrawal, we verify your account identity using your registered name, email and phone. This protects you from unauthorized access to your funds.

Request Your Data or Close Your Account

Email [email protected] to request all data we hold on you or to permanently close your account. We respond within 10 business days and delete personal data within 30 days of closure.

Frequently Asked About Our Terms

Your account remains active and your funds stay in your wallet. We do not close inactive accounts or apply dormancy fees. You can log in anytime to resume play. If you want to formally close your account, contact support and we'll process it within one business day.

Yes. Go to Account > Settings > Personal Details and update your email or phone. We'll send a verification code to confirm the change. Your old contact details remain in our records for security audits only.

Withdrawals to DANA, OVO, GoPay and QRIS typically complete within one hour. Bank transfers may take up to two business days. Once we initiate the transfer, your payment processor handles the rest. Check your Account > Withdrawals to track status.

Open a support ticket with the game name, timestamp and outcome details. We have access to the full game log and RNG audit trail. Our team reviews disputes within 30 days and responds with findings or a correction to your account.

Yes. The same terms cover your account across the mobile app, tablet and desktop browser. Data syncs instantly between devices. Your deposit and withdrawal options remain the same on all platforms.

You're responsible for keeping your password safe. If you suspect unauthorized access, change your password immediately and contact support. We'll review your account history and flag any unusual transactions within 24 hours.

If you close your account, all remaining funds in your wallet are transferred to your registered withdrawal method within three business days. We send confirmation to your email. Closed accounts cannot be reopened; you'd need to create a new one.

Our Terms & Conditions Protect Your Account

Contact Us About Your Terms

Live Chat

Email Support

Account Settings

How We Handle Your Information Under These Terms

Account Data Security

Cookies & Tracking

Transaction Retention

Third-Party Providers

Withdrawal Verification

Request Your Data or Close Your Account

Frequently Asked About Our Terms

01 What happens to my account if I don't log in for six months?

02 Can I change my registered email or phone number on file?

03 How long does a withdrawal take after I request it?

04 What if I think a game outcome was wrong or unfair?

05 Do these terms apply the same way on the mobile app and desktop?

06 Am I responsible if someone else accesses my account?

07 What does the term 'Account Closure' mean for my funds?

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